Return Eligibility
Non-personalised items may be eligible for return when:
- You contact us within 14 days of delivery
- The item is unused and in its original condition
- The item is returned in its original packaging
- Proof of purchase is provided
Returns & Refunds
Returns Policy
We hope you love your order from World Stationery Shop. Because many of our products are personalised and made specifically for each customer, different return conditions may apply.
Please review the policy below before contacting us about a return, replacement or refund.
Personalised Items
Personalised and custom-made items cannot normally be returned or exchanged unless they arrive damaged, defective or different from the personalisation details confirmed for your order.
Non-Returnable Items
- Personalised or custom-made products
- Products created using customer-supplied names, logos, colours or designs
- Items that have been used, damaged after delivery or returned without suitable packaging
- Digital products or downloadable files
- Sale or clearance items, unless required by applicable law
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible.
Include your order number, a clear description of the issue and photographs showing the product and packaging. We will review the information and arrange an appropriate replacement, correction or refund where applicable.
Refunds
Approved refunds are issued to the original payment method.
Please allow several business days for your bank or payment provider to process the refund after it has been issued. Original shipping charges may be non-refundable unless the item was damaged, defective or sent incorrectly.
How to Request a Return
Contact us at orders@worldstationeryshop.com with your order number and reason for requesting a return.
Wait for confirmation and return instructions before sending the item back.
Pack the approved item securely in its original condition and packaging.
Send the parcel using the return instructions provided and keep proof of postage.
Need Help With a Return?
Contact us before returning any item. Please include your order number and details of the issue so we can review your request.